Return Policy
At Faitlynhair our customers satisfaction is our utmost priority. We maintain a very high level of quality control and we ensure we deliver the most natural looking wigs made with the finest and natural looking lace material and the best hair quality. All our hair products are derived directly from its country of origin and are prepared by Us from scratch to finish by the most talented and professional craftsmen
We take great quality control measure by thoroughly inspecting every order before shipping in order to maintain the premium standard quality that we promised our customers.
Hair bought on online sales cannot be refunded, exchange can only be made during online sales, sales order are final. Most sales are final except for items bought on display at our physical store at their original price.. But exchange is totally accepted but subject to the terms and conditions below:
We will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item.
No refunds on hair that has been used, custom colored to client request or has been installed.
All our units comes with lace intact except clients request they are cut, returns are only accepted for wigs with lace intact and bundles unused.
All shipping and handling costs will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.
We must receive the merchandise before an exchange can be made.
In a case where any of the conditions above are not met, we reserve the right to refuse an exchange or a refund.